Friends Tour & Travels respects the privacy of visitors and customers who use our website. This Privacy Policy explains how we collect, use, and protect information submitted through our website.

Last Updated: 9 August 2026

1. Information We Collect

We collect only the information voluntarily provided by visitors when making an enquiry through our website. This may include:

• Name
• Phone number
• Email address, if provided
• Travel destination or tour of interest
• Travel dates
• Number of travellers
• Other information voluntarily entered in the enquiry form or message

We do not intentionally collect unnecessary personal information through our website.

2. How We Use Your Information

Information submitted through an enquiry is used to:

• Respond to your travel enquiry
• Provide information about tours, packages, itineraries, availability, or estimated costs
• Contact you regarding your enquiry
• Understand your travel requirements
• Provide customer assistance related to your enquiry

We do not sell or rent your personal information to third parties.

3. Sharing of Information

Enquiry information is generally used internally by Friends Tour & Travels. Where necessary to respond to or fulfil a travel request, relevant information may be shared with appropriate travel service providers, such as hotels, transport operators, tour operators, or other service partners.

Only information reasonably necessary for the relevant purpose will be shared.

4. Data Security

We take reasonable measures to protect information submitted through our website against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

5. Third-Party Services and Links

Our website may contain links to third-party websites or services. Friends Tour & Travels is not responsible for the privacy practices, security, or content of external websites. Visitors should review the privacy policies of those services separately.

6. Cookies and Website Technology

Our website may use essential cookies or similar technologies necessary for website functionality, security, performance, or basic analytics.

Where additional cookies or third-party technologies are introduced, their use may be subject to applicable consent requirements.

7. Retention of Enquiry Information

We retain enquiry information only for as long as reasonably necessary for customer communication, enquiry management, business records, or applicable legal requirements.

8. Your Choices

You may contact Friends Tour & Travels if you want to:

• Ask what enquiry information we hold about you
• Correct information you previously provided
• Request deletion of your enquiry information, where applicable
• Ask us to stop contacting you regarding an enquiry

Requests will be handled subject to applicable legal and record-keeping requirements.

9. Children's Privacy

Our website is intended for general travel enquiries. We do not knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or guardian where required.

10. Changes to This Privacy Policy

Friends Tour & Travels may update this Privacy Policy periodically to reflect changes to our website, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your enquiry information is handled, please contact:

Friends Tour & Travels

Please use the contact information provided on our official website.